Frequently asked questions

What is a ONE Card?

A ONE Card is the official identification for day time Conestoga students and employees. It gives students access to eligible services, events, printing and more!

I am a new student. How do I receive my ONE Card?

Your ONE Card is available to you in both digital and physical form.

New full-time students who are fully registered (fees paid and timetable selected) will have their ONE Card mailed to them. This includes students learning remotely outside of Canada and students registered to the Brantford campus, who will receive a Laurier ONE Card.

There will be no on-campus pick up of ONE Cards.

We will mail you a physical ONE Card to the address listed as your default address on the Student Portal.

To receive your ONE Card in the mail, you must complete the steps outlined on the Get your card web page. Ensure you follow all photo requirements outlined to correctly upload your photo for your Conestoga student ONE Card.

I'm an international student waiting for confirmation of arriving to Canada. Where will my ONE Card be sent?

If you are an international student and are planning to reside in Canada for the winter term but you have not yet confirmed your arrival to Canada or your housing, we encourage you to wait until you have confirmed your Canadian mailing address before continuing to upload your ONE Card photo.

Once you confirm your Canadian mailing address, please ensure the Student Portal is updated with your new address and this address is selected as your default mailing address. After this step, you can continue and upload your ONE Card photo. Please follow the steps outlined on Get your card.

Students whose mailing addresses are outside of Canada will be mailed their ONE Cards on February 8, 2021. Please allow 4-6 weeks to receive your ONE Card. This gives students the opportunity to arrive in Canada and provide up-to-date address changes. In the meantime, you will have access to the new digital ONE Card. Your digital ONE Card may serve as a form of photo identification and confirmation that you are enrolled as a Conestoga College student.

How do I submit my photo?

After your deposit is paid, you can upload your ONE Card photo. Complete the steps outlined on Get your card.

How do I load money on my card?

Funds can be added to your ONE Card:

  • online through the ONE Card portal using debit or credit
  • at any Conestoga Bookstore using cash, debit or credit, and
  • at the ONE Card office at the Kitchener - Doon campus using debit or credit.

HOW DO I GET MY GRT TERM BUS PASS?

Students registered in full-time studies (including co-op students) in the Winter 2021 term can purchase a 4-month Winter 2021 unlimited GRT Term Pass to access public transportation in the Waterloo region.

Effective: January 1 - April 30, 2021
Available for purchase: December 1, 2020 - January 20, 2021
Pass price: $300.00

5 easy steps for purchasing your GRT Pass

1. Sign in to the One Card Portal

Select "Students" and sign in using Your Student Condor ID and Password.

2. Select BUS PASS from the main menu

The term pass is only available to full-time students enrolled at the Kitchener - Doon, Waterloo, Cambridge, and Kitchener - Downtown campuses.

3. Select Winter Term GRT Bus Pass Payment

Select the Winter Term GRT Bus Pass by selecting payment option, Credit Card or Condor Cash. If you have funds within your Condor Cash, you can use your Condor Cash to purchase your Term Bus Pass.

How to use your Condor Cash:

  • Use the Main Menu to select Account Summary to view your Condor Cash balance. Ensure you have the full amount of the pass price in your account.
  • If you need to add funds, use the Main Menu to select Add Money to complete the add funds process.
  • Once you have loaded funds to your account, return to the Bus Pass page and select the Condor Cash option.

4. Terms and conditions

Agree to the terms and conditions of the GRT term pass. Passes are non-refundable or transferable.

5. Complete purchase

If you are using your credit card, you will be asked to complete your payment information.

Once your purchase is complete, an email confirmation will be sent to you.

Please allow 2 business days (not including weekends) for your ONE Card to become your active bus pass.

Are there public transportation options for students who live in Guelph and Brantford?

Brantford Transit

Brantford Transit is offering a 4-month term transit pass at a discounted rate for students who require transit service in Brantford. Visit the Customer Service kiosk in the Brantford Transit Bus Terminal (64 Darling Street) and show your Brantford Laurier One Card to receive your B-Card (transit pass) at a discounted rate.

Guelph Transit

Guelph Transit is offering a 4-month term pass at a discounted rate for students living in Guelph. Visit Guelph Transit for information on how to confirm your eligibility and purchase your 4-month pass.

Why should I put money on my card?

Condor Cash gives you a safe, fast and convenient way to make purchases at all on-campus and select off-campus merchants. Using Condor Cash allows you to access Condor perks, including specials and discounts.

What if I have a Visa/Debit card or Master Card/Debit card?

Use the Interac option on the cash loading portal and if you have difficulty, use the credit card option. The ONE Card office is available to answer questions via phone at 519 748-5220, ext. 3530.

Is CONDOR CASH the same thing as PRINT BALANCE?

No, Condor Cash and your non-refundable print balance are two different accounts. Condor Cash is used for purchasing on campus. Your non-refundable print balance is used for on-campus printing (excluding CSI Hubs & MT Print). Your ONE Card is used to release print jobs in some locations, however, the print job itself is paid for with your non-refundable print balance. At the beginning of each term, your non-refundable print balance is reset. This balance can only be used to pay for printing. The leftover balance will be reset if it’s not used. Once your non-refundable print balance reaches zero, print charges will begin deducting from your Condor Cash funds. Learn more about printing and photocopying on campus.

Can I get a refund of my Condor Cash?

Your Condor Cash never expires. Condor Cash will automatically roll over to the next term.

Students are permitted to request a refund of their Condor Cash. Email the ONE Card office at onecard@conestogac.on.ca to inquire.

How do I see the transactions I have made?

Login to the ONE Card portal to view your transactions.

How do I login to the “Load Condor Cash” portal?

Students can login with their Conestoga network login and password.

Parents/others may deposit money into a student’s account using the student number and student date of birth.

Where can I use Condor Cash?

You can use Condor Cash at various locations on and off campus.

What do I do if my card is lost or stolen?

Stolen and lost cards should be suspended immediately. For information about how to suspend your card and request a replacement, refer to Lost or stolen ONE Cards.

Does my card expire?

ONE Cards do not have expiry dates. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community even when an alumni.

Why can’t I put a hole in my card to put it on a lanyard?

The ONE Card has built-in chip technology and an antennas which allows students to tap and swipe their cards around campus. Putting a hole in the card will cause damage, which may cause the card to malfunction.

Where do I find the terms and conditions of use?

Please see the terms and conditions of use on the use your card page. You acknowledge these terms when logging in to your student portal each year. You also acknowledge these terms when you upload a photo for your ONE Card and when you make your first deposit into your Condor Cash account.