Resources

COVID-19 protocols: Responding to identified cases

When a confirmed or suspected case of COVID-19 is reported to Conestoga, either through self-identification or by Public Health, it is internally tracked to assess and manage possible risk to the college community and to assist Public Health agencies with contact tracing and risk communication.

Please contact Security Services at 519-748-5220 ext. 3357 to report a positive or suspected case of COVID-19 on campus.

Conestoga works with local public health authorities to protect the health, safety and well-being of our college community.

A confirmed or suspected COVID-19 case is personal health information and must be treated confidentially.

Information regarding COVID-19 cases in the Conestoga community will be gathered and used for the purposes of tracking and assisting Public Health.

Communications with individuals, groups, stakeholders or the college community related to COVID-19 cases will be directed by Public Health to protect the health of our community.

When a confirmed or suspected case has been identified on campus

In the event of a confirmed or suspected case of COVID-19 on campus, Conestoga will follow the directives of Public Health on the appropriate approach to implement additional control measures and communication on a case-by-case basis.

  1. Campus Health & Life Safety will consult with Public Health (PH) to determine next steps, which may include
    • assisting with PH investigation to determine details of the reported case and possible exposure on campus;
    • assisting PH with their contact tracing and communicating risk of exposure with potentially impacted members of the college community; and,
    • implementing additional control measures, as directed by PH.
  2. Campus Health & Life Safety will notify the Executive Pandemic Planning Committee.
  3. If the confirmed or suspected case is a college employee, Campus Health & Life Safety will also notify Human Resources.
  4. Enhanced internal environmental cleaning of affected spaces on campus will be implemented, as appropriate and directed by PH.
When an outbreak has been declared on campus

In the event Public Health declares an outbreak of COVID-19 on campus, Conestoga will follow the directives of Public Health on the appropriate approach to implement additional control measures and communication on a case-by-case basis.

  1. Campus Health & Life Safety will work closely with Public Health (PH) and the Executive Pandemic Planning Committee to determine additional control measures, which may include
    • restrictions and/or modifications of impacted facilities and activities;
    • assisting PH with their contact tracing and communicating risk of exposure with potentially impacted members of the college community; and,
    • enhanced internal environmental cleaning of affected spaces on campus as appropriate and directed by PH.
  2. Conestoga will post notification of an outbreak to the college's COVID-19 information hub and will follow additional PH instruction for communication.
When an individual develops symptoms on campus

In the event an individual starts to feel unwell while on campus, it is the individual's responsibility to contact Security Services for next steps.

  1. The individual should contact Security Services at 519-748-5220 ext. 3357 immediately.
  2. Security Services will move the individual off campus.
  3. Security Services will provide the individual with additional information regarding COVID-19, entry protocols and Public Health requirements, and will notify Campus Health & Life Safety.
  4. If a college employee, Campus Health & Life Safety will also notify Human Resources.
  5. Campus Health & Life Safety will recommend additional control measures (i.e., enhanced environmental cleaning) as appropriate.
When an individual learns they have tested positive or been exposed to someone who has, while on campus

In the event an individual, while on campus, learns they have tested positive for COVID-19 or been exposed to someone who has, it is the individual’s responsibility to contact Security Services for next steps.

  1. The individual should contact Security Services at 519-748-5220 ext. 3357 immediately.
  2. Security Services will move the individual off campus.
  3. Security Services will provide the individual with additional information regarding COVID-19, entry protocols and Public Health requirements, and will notify Campus Health & Life Safety.
  4. Campus Health & Life Safety will notify the Executive Pandemic Committee.
  5. If a college employee, Campus Health & Life Safety will also notify Human Resources.
  6. Enhanced internal environmental cleaning of affected spaces on campus will be implemented as appropriate.

If an individual learns they need to self-monitor because they have been identified by Public Health as a contact of someone who has tested positive, it is the individual’s responsibility to contact Security Services for next steps.

  1. The individual should contact Security Services at 519-748-5220 ext. 3357 immediately.
  2. Security Services will provide the individual with additional information regarding COVID-19, entry protocols and Public Health requirements, and will notify Campus Health & Life Safety.
  3. Campus Health & Life Safety will consult Public Health to determine next steps
  4. Self-monitoring individuals do not need to leave campus.
When an individual is screened out during entry protocol on campus

Conestoga has implemented comprehensive protocols for access to campuses and sites, which includes a screening verification. In the event an individual does not pass screening verification, access to campus will not be granted.

  1. Security Services will provide the individual with additional information regarding COVID-19, entry protocols and Public Health requirements, and will notify Campus Health & Life Safety.
  2. If a college employee, Campus Health & Life Safety will also notify Human Resources.
  3. If a student, it is the student's responsibility to report their absence and notify their program chair – the disclosure of personal health information is not required when reporting this absence.
When a confirmed or suspected case has been identified in a student or employee who has not been on campus

Confirmed or suspected COVID-19 cases of individuals working or learning remotely are not required to be tracked or monitored by Conestoga, as there is no risk to the college community on campus.

As an employee or a student working or learning remotely, if you feel unwell, please report your absence. If concerned you are experiencing COVID-19 symptoms, use the Public Health self-assessment tool to determine if you need to seek care or testing.

COVID Alert


The COVID Alert app is designed to let Canadians know whether they may have been exposed to the virus. The app is another tool used in the fight against COVID-19; the more people using it, the more effective it will be in helping limit the spread.

DOWNLOAD THE COVID ALERT APP
Download the COVID alert app

COVID-19 information

Conestoga strongly advises all students and employees remain apprised of the changing situation. If you have questions about COVID-19, refer to the websites below, or contact your health-care provider or Telehealth Ontario at 1-866-797-0000.